Privacy Policy

Privacy Policy for Orkida Dakoli PMU / Formby Microblading Phibrows

Last Updated: 28th October 2024

1. Introduction

Orkida Dakoli PMU ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you use our services or interact with us, including through our website (formbymicrobladingphibrows.com) and in person.

2. Data We Collect

2.1 Personal Information

We may collect the following types of personal information from you:

Contact Information: Name, phone number, email address, and postal address.

Appointment Information: Service history, booking details, and consultation notes.

Medical Information: Relevant health information that may affect your treatment (e.g., allergies, skin conditions).

Payment Information: Billing address and payment details (e.g., card information for deposits and service payments).

2.2 Automatically Collected Information

When you visit our website, we may automatically collect information such as:

IP Address

Browser Type and Version

Pages Visited and Time Spent

3. How We Use Your Data

We use your personal data for the following purposes:

To Provide Services: To schedule and manage your appointments, perform treatments, and follow up on your treatment outcomes.

Communication: To send appointment reminders, updates, and respond to your inquiries.

Payment Processing: To handle payments for services and deposits.

Medical Safety: To ensure that the treatments provided are safe based on your disclosed medical information.

Marketing (With Consent): To send promotional offers, updates, and newsletters if you have opted in.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a Contract: To fulfill our contractual obligations when providing services.

Consent: When you have given explicit consent for specific data uses, such as receiving marketing communications.

Legal Obligation: To comply with legal requirements (e.g., accounting and tax purposes).

Legitimate Interests: To improve our services and ensure safety in treatment practices.

5. Data Sharing

We may share your personal data in the following circumstances:

Service Providers: With third-party vendors who help us with services such as payment processing and appointment scheduling.

Legal Compliance: When required by law or in response to a legal process.

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy:

Medical and Appointment Records: Retained for 7 years following your last appointment to comply with legal obligations.

Payment Information: Retained for accounting purposes for up to 7 years.

Marketing Data: Retained until you opt-out of receiving marketing communications.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal data.

Correction: Request corrections to any inaccuracies in your data.

Deletion: Request the deletion of your personal data under certain conditions.

Restriction: Request to restrict processing of your data.

Objection: Object to processing based on legitimate interests.

Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]

8. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your data.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, track usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

Phone: 07929 071427

Address: 114A Gores Lane, Formby, England, L37 7AH, UK